Frequently Asked Questions

AI automation uses machine learning to handle tasks that normally require human judgment - like understanding context, making decisions, and learning from patterns. Unlike regular software that follows rigid rules, AI can adapt to variations, understand natural language, and improve over time. For example, it can read invoices in any format, not just pre-programmed templates.

No! That's our core philosophy. We integrate AI into your existing tools - whether it's Microsoft 365, Google Workspace, your CRM, or accounting software. No rip-and-replace projects. We add an AI layer on top that makes your current systems smarter.

We work in 30-60 day pilots. Week 1-2: Process audit and planning. Week 3-4: Build and test automations. Week 5-8: Pilot with real data and refine. After that, you'll have working automations delivering value, and we can scale to other processes.

Our pilot programs start from $15,000-$25,000 for a 30-60 day implementation of 1-2 processes. This includes audit, development, testing, training, and 3 months of support. Ongoing costs depend on complexity but typically range from $2,000-$5,000/month for maintenance and expansion.

Most clients see positive ROI within 3-6 months. Typical savings: 10-20 hours per week of manual work eliminated, 50-70% faster process completion, 90%+ reduction in errors. For a business with 5 admin staff, that's often $100,000+ in annual productivity gains.

No - it makes them more valuable. We automate the boring, repetitive work so your team can focus on high-value activities: customer relationships, strategic thinking, creative problem-solving. Every client has redeployed freed-up time to growth activities, not layoffs.

All automations use enterprise-grade security: encrypted data transmission, role-based access control, audit logs, and compliance with Australian privacy laws. We never store your data - it stays in your existing systems. AI processing happens in Australian or your chosen geographic region.

We integrate with 1000+ systems including: Microsoft 365, Google Workspace, Salesforce, HubSpot, Xero, MYOB, QuickBooks, SAP, Oracle, ServiceNow, Jira, Monday.com, and most systems with APIs. If it has data, we can probably automate it.

Perfect - that's exactly who we design for. Our automations work behind the scenes or through simple interfaces like email and Teams/Slack. Your team keeps working the way they prefer, just with less manual work. We also provide plain-English training and ongoing support.

Absolutely. During your consultation, we'll show you specific examples from similar businesses (with permission). Our free webinar also demonstrates 3 real automations with before/after workflows. We can also arrange reference calls with existing clients in your industry.