Your Processes Aren't Documented? That's Actually Normal (And Not a Problem)

"We can't look at automation—our processes aren't written down anywhere."

I hear this every week. It's the #1 reason business owners avoid automation entirely.

Here's the truth: 95% of successful businesses have zero process documentation. And it doesn't matter.

The Problem Everyone Thinks They Have

Most business owners believe they need formal documentation before exploring automation. This is completely backwards.

Your business runs successfully, right? Then you already have processes. They're just in your team's heads instead of on paper.

This is actually more common than having documentation. Here's why:

• Documentation takes forever - Time better spent serving customers
• Processes evolve constantly - Written procedures get outdated quickly
• Everyone already knows how - Why write down what works?

The Real Problem (That Actually Costs You Money)

Undocumented processes create hidden costs:

• New hires take 60% longer to get productive
• Everyone does things slightly differently
• Knowledge walks out the door when people quit
• You can't scale without constantly retraining

Three Ways to Map Your Processes (Without You Writing Anything)

There are three proven methods for discovering your processes:

Method 1: Process Interviews

We have discussions with you and your team, asking simple questions like:

• "What happens when a new customer calls?"
• "How do you know which orders to prioritize?"
• "What do you do when the system is down?"

Method 2: Process Observation

We watch your team work and document the actual workflows we see in action.

Method 3: Free Process Discovery Tool

You can use our AI process discovery tool yourself—it's completely free. It asks guided questions and maps your processes as you answer.

How Long Does It Take?

We start with broad discussions to understand your key processes, then dive deeper through observation and detailed conversations.

Small business (2-10 people): Complete process audit takes about 2 days
Large business (50+ people): Full audit takes a few weeks

Real Example: Melbourne Logistics Company

What they told us: